Shipping & Delivery

**COVID-19 UPDATED**

Shipping Times

Yes, we are still shipping! Please allow 5-10 business days to receive your product. We have put in new cleansing, social distancing and sanitation protocols that take longer than usual. We are focusing on ensuring that your product is as sanitized as possible. We thank you for your consideration and patience during this unprecedented time.

Carriers and Partners

We will ship your order using Canada Post, Purolator, USPS or Fedex. We constantly monitor the carrier service announcements and choose based on the fastest, and most convenient shipping for our customers.

 

Order Tracking

To track your order, please input your order information here.

Order Pick-Ups

Due to the current COVID-19 crisis, we are not allowing order pick-ups. 

Sanitization Practices

When we receive our product from our manufacturer, our hair goes through a two day cleansing process. First, the hair is washed with a cleansing co-wash. Then, the hair is conditioned. They are then hung to dry, which takes approximately 12 hours. We then do a follow up test to ensure that the hair is dry before we ship anything out. When handling product, we work with clean hands, gloves and a mandatory face mask. Our workspace is always sanitized and clean. You can ensure that we take extra precaution when preparing our products.

International Shipping/Where we Ship

We ship from Toronto, Canada. We ship within North America, to Europe, Nigeria, Ghana and Australia.

Duties and Taxes

We ship our products from Toronto, Canada. If you are outside Canada, please note your order may be subject to duties and taxes. This is done by your respective Government and is not the responsibility of NAIJ Hair Company Incorporated.

Order Editing/Wrong Address Updates

Please note, if your order has shipped, we CANNOT update the address. If your order has not been shipped, please send us an email at info@naijhair.com to edit your address. For all orders, ensure that your address and contact information is accurate, so you receive your product promptly.