Help Center

FAQs

COVID-19

Are you still shipping during the pandemic?

Haircare Tips

How do I take care of my human hair?

Should I wash my hair when I get it?

What are some recommended shampoos and conditioners?

How do I keep my wigs in shape?

How long will my hair extensions last?

Does your hair shed?

What temperature can I use on my extensions?

Product Info

What textures do you offer?

How many bundles do I need for a full head?

Are the knots bleached on your wigs?

Will the wig come pre-plucked?

What is the difference between virgin and remy hair?

Do you provide customization services?

Do you provide custom wig sizes?

Can I color the hair?

Can I bleach the hair?

Shipping

How long is shipping and processing?

Can I use a PO Box?

Is your shipping really free?

Do you have a physical shop?

Do you provide pick up services?

How do I track my order?

What carriers do you use?

Payment

Why does my card keep getting declined?

What forms of payment do you accept?

Do you accept e-transfer?

My discount code didn't work, what happened?

Do you have sales and promotions?

Brand

Where can I find your brand on social media?

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