Help Center

Yes! We are still shipping. Our current shipping time is 5-10 business days. Due to the higher volume for the carriers, the shipping may be delayed up to 3 business days. Please note, we exercise the fullest caution when shipping out our hair. Your hair is thoroughly sanitized and handled with the appropriate safety precautions.  We will always keep you updated to the best of our abilities. You can track your order here. 

**COVID-19 UPDATE**

Due to the current global pandemic, we are not allowing returns. However, we WILL exchange products that have not been opened, tampered with or worn. If you ship back the product and we find it to be altered, we will NOT issue an exchange, nor will we send it back to you. 

At NAIJ Hair, we source the highest quality Virgin and Raw Hair extensions we can find. With proper care and maintenance, you can expect the hair extensions to last at least 3 years.

It is very important to take care of your VIRGIN human hair extensions. 

After all, it is human! 

WASHING 

For our hair, it is not recommended that you wash the hair frequently. Frequently doing this will cause them to dry out faster. A co-washing technique is the best option! If you feel like you need to wash the hair due to product build up, use a cleansing shampoo and use these steps. 

1. Detangle with a wide tooth comb, working out any kinks from the ends of the hair to the roots.

2. Lather the hair with shampoo or co-wash. We recommend these products. 

3. Wash your hair in a downwards motion and do not rub the hair vigorously. This can cause the hair to tangle!4. Rinse thoroughly.

CONDITIONING

It is important to use a moisture-rich conditioner after shampooing. In the process of cleansing your hair, it is possible that some of the moisture was stripped. Using a conditioner can help combat this process. 

 Once the hair has been thoroughly rinsed, apply a generous amount of moisture rich conditioner. Then, use a wide tooth comb to ensure that the conditioner is distributed evenly. 

Follow the instructions on the product label for leave in time and rinse thoroughly. (Conditioner is usually left in for 3-5 minutes) 

DEEP CONDITIONING Deep conditioning your hair every 2-3 weeks is recommended. Always apply deep conditioner after washing with a clarifying shampoo and rinse with cold water. 

STYLING 

Drying 

When letting your hair extensions dry, it is recommended that you let them air dry. However, if that is not possible, use a hair dryer on low heat with a heat protectant. Style as desired. To prevent product build-up, avoid using heavy or too much product. 

Curling 

To curl with flexirods, style on dry or wet hair and add a dime sized amount of argan oil. 

To curl with a curling wand, use heat protectant and curl to a desired style. 

Using Heat You can blow dry, curl or straighten your extensions, however, it is important to remember that too much heat or using heat too often can dry out or damage your hair. 

Using less heat will increase the longevity of your hair extensions.

Our hair is pre-washed, however, with any hair you receive in the mail, it is a great practice to give it a quick condition!

See our wash tips under 'How do I take care of my human hair' tab.

You are welcome to try out your own shampoos and conditioners to see what works for you, however, here are our faves based on texture!

For our natural styles(kinky, yaki)

1. Organix Coconut Milk Shampoo and Conditioner

2. Shea Moisture Raw Shea Butter Restorative Conditioner

For our straight, body wave etc

1. Organix Brazilian Keratin Therapy Shampoo and Conditioner

Keeping the wig in a coniclal shape is important. You can purchase a wig stand at a beauty supply, amazon or other retailers. A foam mannequin head works well too. 

Our products have been tried and tested! We love each and every one of them. With proper maintenance and care, your hair extensions can last 2+ years. 

At NAIJ Hair, we source the highest quality raw and virgin hair extensions. With our hair extensions you will only experience extremely minimal shedding. All human hair will shed. Even the highest of quality hair will shed. To reduce shedding, comb gently, reduce the amount of heat you use and do not manipulate the hair too often. Our wefts are designed to minimize shedding, however, it is inevitable. 

The less heat the better, however, we recommend 360 degrees farenheit. Don't forget to use a heat protectant!

We carry a wide collection of textures! We have something for everyone. If you are not satisfied with the textures available, we also do custom orders. Fill out a request form on our main page.

Our texture list currently includes.

• straight
• kinky curly
• body wave
• kinky straight 
• deep wave
• loose wave
• wet and wavy
• afro kinky
  

Individual preference may vary, but in order to have a full looking set of bundles, we usually recommend 3 bundles for lengths 8-18 inches bundles for lengths 20 to 30 inches. This does not include a frontal or closure. As the lengths get longer, the thinner the bundle becomes. This is universal across all hair companies. 

Some of our wigs come with bleached knots. This will be indicated on the actual product page for each wig. We also do customizations and these can be purchased as an add-on.

Some of our units arrive pre-plucked. This will be indicated on the product page for the individual unit. If you'd like this customization done, it can be added on for an additional price through our add-ons.

At NAIJ Hair, we ONLY provide Raw and Virgin quality human hair. We source the highest quality we can find.

Virgin and Remy hair both are 100% human hair. 

The difference is that the donor of Remy hair used to dye, perm or bleach their hair while the donor of virgin hair doesn't use any chemical products.  Remy hair needs to be rearranged but virgin hair always comes as it is.

Virgin hair is more precious and expensive, and it's the best product among all the hair extensions. 

Yes, we provide add-ons such as plucking, coloring and knot bleaching services at an additional price. Click here to see our add-on page.

At this time, we do not provide custom wig sizes.

Yes, you can color our natural black darker or as high as 613(Blonde). It is not advised that you use box dyes, as this can damage the hair. Seek a colorist or professional advice when coloring your human hair extensions.

Yes, you can bleach the hair, however, over-processing the hair can cause damage to the extensions. It is advised that you seek a stylist or a professional opinion when trying to bleach your hair. 

Yes, NAIJ Hair extensions are the highest quality virgin and raw hair. This means that NO chemicals were used to manipulate the hair. In order to get curly, water wave and kinky textures, we use STEAM processing. Meaning only water is used to change the textures.

**COVID-19 UPDATED**

Please allow up to 5-10 business days to receive your hair extensions.  We cannot guarantee these times, although it is highly likely you will receive your items during this time. We want to ensure the best product is shipped to you! 

Sometimes, during holidays or high volume times, our carriers may be delayed. Once we ship out orders, it is not in our control to speed up the shipping process. It is important that you plan out when you want to have your human hair extensions. We do not accept rush orders as we need to guarantee our product is well designed. 

We do not accept PO Box addresses at this time. It can be difficult for our carriers such as DHL to ensure safety of your product. 

Yes! We provide free shipping for orders over $100. However, some packages may receive a customs/duties fee. This is subject to your government and is not the responsibility of NAIJ Hair Company Inc.

No, although we are looking to expand, we deal with our clients through our online store. 

**COVID-19 UPDATED**

At this time, we do not allow for pick-up services. This is to ensure the wellbeing of our team and our cherished customers. We gently ask that you place your order online, and expect that it will be delivered in 5-10 business days.

We will provide direct tracking notifications to the email or phone number that you provide. Also, you can track your order with the link provided to you in the shipping email or phone notification. We have a direct tracking page here.

We will ship your order using Canada Post, Purolator, USPS or Fedex.

Yes! We offer Sezzle, as a payment gateway for Buy Now Pay Later Plans.  Your entire online order, split into 4 interest-free payments scheduled over a 6 week period. Pay with Sezzle on the checkout page.

Click here for a video explanation.

Please check if you are using the correct billing address. Sometimes, you may not have the same shipping and billing address. Check with your bank for the correct information. Also, please make sure you have sufficient funds in your account to avoid your card from being declined. 

We accept VISA, Mastercard, AMEX, Apple Pay, Shopify Pay, Paypal and Google Pay. We provide Shop Now Pay Later plans with Sezzle.

Yes, we do accept e-transfer. Please email us at payment@naijhair.com. We will provide more instructions on how to proceed with payment. 

It is possible that the discount code you used was not valid, misspelled or was expIred. Subscribe to our mailing list for secret codes and deals!

Yes! We do have promotions here and there. Our mailing list subscribers also receive secret codes, deals and discounts from time to time. Please subscribe to our mailing list for deals and discounts!

You can find us on Facebook and on Instagram! @naijhair