Help Center

Yes! We are still shipping. Our current shipping time is 5-15 business days. Due to the higher volume for the carriers, the shipping may be delayed up to 3 business days. Please note, we exercise the fullest caution when shipping out our hair. Your hair is thoroughly sanitized and handled with the appropriate safety precautions.  We will always keep you updated to the best of our abilities. You can track your order here. 

**COVID-19 UPDATE**

Due to the current global pandemic, we are not allowing returns. However, we WILL exchange products that have not been opened, tampered with or worn. If you ship back the product and we find it to be altered, we will NOT issue an exchange, nor will we send it back to you. 

It is very important to take care of your VIRGIN human hair extensions. 

After all, it is human! 

WASHING 

For our hair, it is not recommended that you wash the hair frequently. Frequently doing this will cause them to dry out faster. A co-washing technique is the best option! If you feel like you need to wash the hair due to product build up, use a cleansing shampoo and use these steps. 

1. Detangle with a wide tooth comb, working out any kinks from the ends of the hair to the roots.

2. Lather the hair with shampoo or co-wash. We recommend these products. 

3. Wash your hair in a downwards motion and do not rub the hair vigorously. This can cause the hair to tangle!4. Rinse thoroughly.

CONDITIONING

It is important to use a moisture-rich conditioner after shampooing. In the process of cleansing your hair, it is possible that some of the moisture was stripped. Using a conditioner can help combat this process. 

 Once the hair has been thoroughly rinsed, apply a generous amount of moisture rich conditioner. Then, use a wide tooth comb to ensure that the conditioner is distributed evenly. 

Follow the instructions on the product label for leave in time and rinse thoroughly. (Conditioner is usually left in for 3-5 minutes) 

DEEP CONDITIONING Deep conditioning your hair every 2-3 weeks is recommended. Always apply deep conditioner after washing with a clarifying shampoo and rinse with cold water. 

STYLING 

Drying 

When letting your hair extensions dry, it is recommended that you let them air dry. However, if that is not possible, use a hair dryer on low heat with a heat protectant. Style as desired. To prevent product build-up, avoid using heavy or too much product. 

Curling 

To curl with flexirods, style on dry or wet hair and add a dime sized amount of argan oil. 

To curl with a curling wand, use heat protectant and curl to a desired style. 

Using Heat You can blow dry, curl or straighten your extensions, however, it is important to remember that too much heat or using heat too often can dry out or damage your hair. 

Using less heat will increase the longevity of your hair extensions.

Our hair is pre-washed, however, with any hair you receive in the mail, it is a great practice to give it a quick condition!

See our wash tips under 'How do I take care of my human hair' tab.

You are welcome to try out your own shampoos and conditioners to see what works for you, however, here are our faves based on texture!

For our natural styles(kinky, yaki)

1. Organix Coconut Milk Shampoo and Conditioner

2. Shea Moisture Raw Shea Butter Restorative Conditioner

For our straight, body wave etc

1. Organix Brazilian Keratin Therapy Shampoo and Conditioner

Keeping the wig in a coniclal shape is important. You can purchase a wig stand at a beauty supply, amazon or other retailers. A foam mannequin head works well too. 

Our products have been tried and tested! We love each and every one of them. With proper maintenance and care, your hair extensions can last 2+ years. 

We carry a wide collection of textures! We have something for everyone. If you are not satisfied with the textures available, we also do custom orders. Fill out a request form on our main page.

Our texture list currently includes.

• straight
• kinky curly
• body wave
• wet and wavy

Yes, all units are customized to your requirements.

**COVID-19 UPDATED**

Please allow up to 5-15 business days to receive your hair extensions.  We cannot guarantee these times, although it is highly likely you will receive your items during this time. We want to ensure the best product is shipped to you! 

Sometimes, during holidays or high volume times, our carriers may be delayed. Once we ship out orders, it is not in our control to speed up the shipping process. It is important that you plan out when you want to have your human hair extensions. We do not accept rush orders as we need to guarantee our product is well designed. 

No, although we are looking to expand, we deal with our clients through our online store. 

**COVID-19 UPDATED**

At this time, we do not allow for pick-up services. This is to ensure the wellbeing of our team and our cherished customers. We gently ask that you place your order online, and expect that it will be delivered in 5-10 business days.

We will provide direct tracking notifications to the email or phone number that you provide. Also, you can track your order with the link provided to you in the shipping email or phone notification. We have a direct tracking page here.

Yes! We offer Sezzle, as a payment gateway for Buy Now Pay Later Plans.  Your entire online order, split into 4 interest-free payments scheduled over a 6 week period. Pay with Sezzle on the checkout page.

Please check if you are using the correct billing address. Sometimes, you may not have the same shipping and billing address. Check with your bank for the correct information. Also, please make sure you have sufficient funds in your account to avoid your card from being declined.