Help Center

FAQs

COVID-19

Are you still shipping during the pandemic?

Do you allow Returns or Exchanges?

Haircare Tips

What quality are NAIJ Hair extensions?

How do I take care of my human hair?

Should I wash my hair when I get it?

What are some recommended shampoos and conditioners?

How do I keep my wigs in shape?

How long will my hair extensions last?

Does your hair shed?

What temperature can I use on my extensions?

Product Info

What textures do you offer?

How many bundles do I need for a full head?

Are the knots bleached on your wigs?

Will the wig come pre-plucked?

What is the difference between virgin and remy hair?

Do you provide customization services?

Do you provide custom wig sizes?

Can I color the hair?

Can I bleach the hair?

Is your hair unprocessed?

Shipping

How long is shipping and processing?

Can I use a PO Box?

Is your shipping really free?

Do you have a physical shop?

Do you provide pick up services?

How do I track my order?

What carriers do you use?

Payment

Do you have Buy Now Pay Later Plans?

Why does my card keep getting declined?

What forms of payment do you accept?

Do you accept e-transfer?

My discount code didn't work, what happened?

Do you have sales and promotions?

Brand

Where can I find your brand on social media?